I'm logged in, but my training is not listed

If you have logged in to TrainingSpace, but your training is not listed under "My Trainings," there are several items you can check.

Learners with an NY.gov ID

1. The training for which you are registered has not started yet.
   Check the start date of the training in your training confirmation e-mail. You will see a list of your upcoming trainings listed right below "My Trainings."
2. Your HSLC "User ID" may not match your NY.gov login ID.
   Please be sure you are logging in with your correct NY.gov ID. If your trainings still do not appear, contact your supervisor or Staff Development Coordinator and let them know you suspect a mismatch between your IDs.
3. You may have multiple HSLC accounts.
   If you are having issues with HSLC, or if you have multiple accounts in HSLC, please contact HSLC Support.

Learners with a TS Pass

If you do not have a training listed under "My Trainings," you have not added that course to your trainings.

1. Find the course you would like to take via the "Discover" tab.
2. Select the training to view the Catalog page.
3. Select the "Launch Training" button. 
4. That course should now appear in "MyTrainings." If it does not, please email TrainingSpace Help.