Your web browsing data includes your browsing and download history and saved form data. You may delete all or parts of this data. Clearing your browsing data may also be helpful to solve technical issues. See the instructions for your specific web browser below.

Internet Explorer 8 and higher

  • From the Tools or Safety menu, select Delete browsing history....
    • If the menu bar is hidden, press the Alt key to make it visible.
  • Deselect Preserve Favorites website data.
  • Select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History


  • From the History menu, select Clear Recent History.
    • If the menu bar is hidden, press the Alt key to make it visible.
  • From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  • Next to Details, click the down arrow to choose which elements of the history to clear. Click Clear Now. Close all browser windows and re-open the browser.


  • Click the Chrome menu on the browser toolbar.
  • Select Tools.
  • Select Clear browsing data.
  • In the dialog that appears, select the checkboxes for the types of information that you want to remove.
    • Select: Browsing history, Download history, Cookies and other site and plug-in data and caches images and files.
  • Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to clear your entire cache.
  • Click Clear browsing data.

Published on March 4, 2015